PRIVACY POLICY

Last update: 27.01.2026.

This Privacy Policy describes how ("We", "Platform") collects, uses and protects your personal information when you use the site https://www.massatio.com/. We respect your privacy and are committed to protecting your data in accordance with the General Data Protection Regulation (GDPR) of the European Union and other relevant international laws.

1. Data we collect

1.1. Data that you provide us directly

• For Clients: Name and surname, phone number, e-mail address, password.
• For Masseurs: Name and surname, contact phone number, e-mail address, profile photos.
• Communication: Data you exchange with us through customer support or forms on the site.

1.2. Data we collect automatically

When you access the site, we automatically collect certain technical data for security and analytics purposes:

• IP address and location (country/city).
• Type of device and browser.
• "Logs" of activity (access time, pages viewed).

2. How we use your data

We use your data exclusively for the following purposes:

• Service provision: Account creation and technical connection between the Client and the Masseur.
• Scheduling: The Client's contact information (name, phone) is shared with Maser only after the appointment has been successfully scheduled.
• Security: To verify identity and prevent fraud or abuse.
• Communication: Sending appointment confirmations, notifications or answers to inquiries.

3. Sharing data with third parties

Your personal information is not sold to advertisers. We only share data in the following cases:

• Between users: Exchange of contacts necessary for the execution of the service.
• Service providers: Hosting companies and services that help us operate the site (under strict confidentiality agreements).
• Legal obligation: If required by law, court order or police.

4. International data transfer

The platform operates globally and data may be stored on servers outside of your home country. By using the Platform, you consent to this transfer in accordance with industry standards.

5. Your rights (GDPR and Global)

We guarantee you the following rights:

• Right to access: You may request a copy of your data.
• Right to deletion: You can request the permanent deletion of your account and data.
• Right to rectification: Modification of incorrect data through the profile.
• Unsubscribe: Unsubscribe from the mailing list at any time.

Contact for exercising rights: info@massatio.com

6. Data retention (Data Retention)

We save data while the account is active. After deletion, certain logs may be kept for up to 12 months for security purposes, after which they are permanently deleted.

7. Security

We use SSL encryption and password hashing. Although we take every precaution, please note that no transmission over the Internet is 100% secure.

8. Cookie policy (Cookies)

We use necessary cookies for site operation and analytical cookies (Google Analytics). You can manage your cookie settings on your first visit.

9. Children

The site is not intended for persons under the age of 18. If we notice data about minors, we will delete them immediately.